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faq

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FAQ

Frequently Asked Qestions

Can I use pCon.ui with different currencies?

:?: Can I use pCon.ui with different currencies?
:?: Can I use pCon.ui for different sales regions?
:!: You can not use different currencies / tax information within one pCon.ui instance. If you want to use more then one currency, please order an additional intance.

Can I use pCon.ui to show net and gross prices?

:?: Can I use pCon.ui to show net and gross prices?
:?: I want to use the ui for my B2B and B2C shop. Is it possible?
:?: Can I use pCon.ui for different sales regions?
:!: You setup net or gross prices per instance. If you want to use net and gross prices in different shops, you have to order an additional instance.

Can I use pCon.ui with different API endpoints?

:?: Can I use pCon.ui with different API endpoints?
:?: Can I use the same pCon.ui instance for different PriceService Scripts / PropertyService Scripts / PropertyDefinition URL / CSS URLs?
:!: You setup one script / definition URL per instance. If there is a need of more than one, you have to order an additional instance.

There is no Button there!

:?: There is no Add to Cart Button there!
:?: There is no Send Request Button there!
:!: The Send Request Button is only shown when you use pCon.ui in an iframe.
:!: The Add to Cart button only appears when you use pCon.ui in an iframe AND you defined a HOOK_URL parameter. Please jump over to section Integration for Shop Systems (OCI Punchout) to learn more about HOOK_URL.

Nothing happens when I click on Send Request Button

:?: Nothing happens when I click on Send Request Button
:!: As the send request button is catching information and sends it to the parent website via html postMessage, the further actions, e.g. opening a contact form, have to be scripted on your side. For further information have a look at Integration in Websites / Lead (postMessage)

I want to change the manufacturers pricing. How can I do that?

:?: I want to change the manufacturers pricing. How can I do that?
:?: I want to give a discount and make it visible customers. How can I do that?
:!: For this you have to use our ⊕ PriceService API. With this you can manipulate the prices from ofml to your wishes and even show discounts!

I want to use pCon.ui on an additional Homepage

:?: I want to use pCon.ui on an additional Homepage
:?: I want to try pCon.ui on my localhost
:!: No Problem! If you want to use your existing setup within a other websites, just contact us and we will setup the website in your instance for usage. Localhost with port 80 is always usable without special approval.

I want to change the look and feel of the ui to fit better to my website. What options do I have?

:?: I want to change the look and feel of the ui to fit better to my website. What options do I have?
:!: We provide many options to change the look and feel of pCon.ui fitting to your matters. Please head to this sections: Basics and Advanced

What is this iframe Resizer Tool and how to use it?

:?: What is this iframe Resizer Tool and how to use it?
:?: I want my iframe to resize automatically with the browser size. How can I do that?
The iframeResizer has to be activated for your instance. It's an addon that makes it possible to auto resize the iframe within a given height or width in relation to the browsers window size. It's extremely useful for responsive websites. More information on how to use it: iFrame Resizer

Can I use pCon.ui on my webpage with different languages regarding my website language?

:?: Can I use pCon.ui on my webpage with different languages regarding my website language?
:?: How to change the language of the pCon.ui smoothly
It's easy. You just have to add the proper Available URL Parameter to the iframes' source. The parameter for language is lang=. In this section you can find a list of the available languages.

How long is the reopenURL valid and how can I prolong it?

:?: How long is the reopenURL valid and how can I prolong it?
:?: How long is obx file saved on your servers?
:!: The obx file is saved for 24 hours on our servers and therefor the reopenURL using this obx file is also valid for 24 hours. In case you want to prolong it, you have to host the files on your own server. Check OBX Hosting for more information.

I get a Cross-Origin error in the browser's DevTools – how can I fix this?

:?: I get a Cross-Origin error, how to fix this?
:?: Prices / Properties are not shown correctly when using Service APIs, how to fix this?
:!:

CORS Header (Cross-Origin)

Since pCon.ui will get information from a different origin than its own the same origin policy is violated. Therefore, CORS header need to be set to allow loading of those information in pCon.ui as follows: 

Access-Control-Allow-Headers: Content-Type
Access-Control-Allow-Method: POST
Access-Control-Allow-Origin: https://ui.pcon-solutions.com

I get ErrorMessage when pCon.ui opens - how can I fix this?

:?: I get ErrorMessage “Invalid Token”
:?: I get ErrorMessage “Oops, the token to retrieve the data is invalid. Please contact the website administrator.”
:!: If the account with which the token was created, is deleted, pCon.ui cannot display any data

–> It is therefore recommended that the token is not created with a personal account, but with a dedicated account (eg. not tony@stark.com but configurator@stark.com) In case you need to generate a new token (eg. because of new pCon.login account) please have a look in this how to to solve this issue

:?: I get ErrorMessage “Not Licenced”
:!: There are two possible causes for this:

☛ you try to load pCon.ui on a domain that it not yet licenced. Check Domain of parent Website to get to know how to licence an other Domain for pCon.ui usage
☛ your instance expired (eg. in case of demo instance) - please have a look at ordering services

:?: I get ErrorMessage “Configuration not longer available”
:!: Seems you tried to load a reconfiguration with obx= parameter where the obx file is no longer available

☛ if you host the obx files on your own: check the availability of the file url that's used after the obx= URL parameter
☛ if you use the obx file URL from our server: check if validation time is exceeded (see this article for checking validity) or think of host the obx files on your own server

Article Properties are not shown as I preconfigurated it in AdminPanel

:?: Article Properties are not shown as preconfigurated
:?: pCon.ui does not show the Article group as I expect
:!: Seems you try to reopen either an article group, PEC or an article with meta properties. In this case you should follow the instructions you can find here.

I get Error "Price determination not possible" - How can I fix this ?

:?: I get Error “Price determination not possible”
:?: Prices / Properties are not shown correctly when using Service APIs, how to fix this?
:!: Make sure to check your Price Service Script:

☛ is available (can be checked in network tools of developer tools of the browser)
☛ does not show a Cross Origins Error (see i_get_an_cross_origins_error_in_devtools_in_browser_-_how_can_i_fix_this
☛ sends back the right response - see json_response

How does pCon.ui affect the SEO?

:?: How does pCon.ui affect the SEO?
:!: SEO is always a matter for the main page. iframes cannot contribute to this.

Google does not index meta tags (e.g. meta description, meta keywords) in the HTML of an iframe for the main page that embeds the iframe. Google treats the content of an iframe as a separate page and indexes it independently if it is accessible.

:!: Important:
The main page does not inherit any meta tags from the iframe.
The meta information of the iframe does not influence the ranking of the embedding page.
JavaScript-rendered iframes, as is the case with pCon.ui, may not be taken into account by Google, as JS rendering is not always carried out.

The leading page would therefore have to display SEO-relevant content itself. There is usually a product page on which the pCon.ui iframe is integrated directly into the article. The article information should then be made available there in the html header or body so that it can be indexed/crawled.

How does pCon.ui adapt to requirements of the German Accessibility Improvement Act (BFSG)

:?: How does pCon.ui adapt to requirements of the German Accessibility Improvement Act (BFSG)?
:!: we have comprehensively adapted our software to the requirements of the German Accessibility Improvement Act (BFSG).

You can find more information about BFSG here: https://www.barrierefreiheit-dienstekonsolidierung.bund.de/
You can find our declaration on accessibility under the following link (only available in German): https://ui.pcon-solutions.com/barrierefreiheit

:!: Important: Please note that your choosen highlight color for hoovered text and buttons in your instance or customization via color scheme and custom CSS can have a negative impact on the accessibility of our application.
In such cases, the responsibility for compliance with legal requirements lies with you.

faq.txt · Last modified: by pCon.ui Admin

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